Return and Refund policy is applicable only for unopened coffee packets, when the request is raised within 48 hours of delivery of the same. We request you to please e-mail us on firstname.lastname@example.org to raise this request, along with complete details of order including:
- Name of customer
- Date of purchase
- Details of items purchased
- Contact details (address and phone number)
- Reason for the return
Our Operations team may contact you on the phone number shared during the placement of the order, to confirm on any details.
In case the coffee packet is opened, we unfortunately cannot accept a return or refund request. Our single origin coffee is roasted and packed with utmost care, for each individual customer, as per their customised specifications. Hence any opened coffee is not reused to be sent to another customer.
We apologize in advance for any delays due to COVID-related courier restrictions. We work very closely with our shipping partners to ensure that each delivery has the least fulfillment time. However certain areas, are seeing longer duration to fulfill orders, due to area specific restrictions, that are beyond our logistic control.
In case of any complaints or quality issues with our product, we request you to reach out to us on email@example.com. Our Operations and Management team will get in touch with you promptly, to understand your concerns and discuss this in detail.